Privacy Policy

Top Tier Home Services LLC, DBA Top Tier Water Co | Effective Date: July 28, 2026

Top Tier Home Services LLC, doing business as Top Tier Water Co (“Top Tier Water Co,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to our website, our Facebook and Instagram lead forms, and any other way you share information with us.

1. Information We Collect

When you request a free water test, request a quote, or otherwise contact us — including through a Facebook or Instagram lead ad form — we may collect:

Name
Phone number
Email address
Home or service address
Any additional details you choose to share about your water system or service needs

We do not collect payment card information, government ID numbers, or other sensitive personal information through our ads or lead forms.

2. How We Use Your Information

We use the information you provide to:

Contact you to schedule your free in-home water test
Provide quotes and information about our water treatment systems and services
Coordinate installation with our licensed plumbing partners
Follow up regarding your service, warranty, or account
Improve our advertising and better understand which offers are useful to customers

3. How We Collect Information Through Facebook / Meta

When you submit a lead form through Facebook or Instagram, Meta shares the information you entered into that form with us. This transfer and our use of that information is also governed by Meta’s own Data Policy. We use this information solely to follow up with you about the water treatment services you inquired about.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

Licensed plumbing contractors who perform installation work on our behalf
Our supplier partners, only as needed to fulfill your equipment order
Service providers who help us operate our business (such as scheduling or communication tools)
Government authorities, if required by law

5. Data Retention

We retain your information for as long as needed to provide our services, respond to your inquiry, honor applicable warranties, and comply with our legal and recordkeeping obligations.

6. Your Choices

You may ask us to stop contacting you at any time.
You may request that we delete the personal information we have on file for you, subject to any records we’re required to keep by law.
You can unsubscribe from marketing texts or emails using the opt-out instructions included in those messages.

7. Texas Residents

We do not sell personal information. We collect only what is reasonably necessary to provide our water treatment services and respond to your inquiries.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision.

10. Contact Us

Top Tier Home Services LLC, DBA Top Tier Water Co

2323 S Voss Rd, Suite 510-09, Houston, TX 77057

Email: hadi@toptierwaterco.com